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1. 서문
본 사이트는 모든 방문자와 고객의 의견을 소중하게 여기며,
제공되는 피드백이 서비스 품질 개선과 신뢰성 제고에 있어 핵심적인 자산임을 인식하고 있습니다.
우리는 열린 소통을 통해 기업 신용평가 및 컨설팅 서비스의 완성도를 높이고,
고객이 안심하고 의지할 수 있는 정보 플랫폼으로 발전해 나가고자 합니다.
2. 피드백 접수 방법
방문자와 고객은 다음의 경로를 통해 자유롭게 의견을 제출할 수 있습니다.
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온라인 문의 양식 (Contact Form)
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이메일 (고객센터 전용 주소)
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전화 접수 (운영시간 내 가능)
접수된 모든 피드백은 전담 부서 또는 책임자가 직접 검토하며,
서비스 개선 과정에서 중요한 자료로 활용됩니다.
3. 처리 절차와 기한
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접수 후 영업일 기준 7일 이내에 1차 회신을 드립니다.
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사실 관계 확인이 필요한 경우, 검토 및 보완 절차를 거쳐 최대 14일 이내 최종 답변을 제공합니다.
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즉각적인 정정이 필요한 오류는 신속히 수정하며, 중요 변경 사항은 사이트 공지사항을 통해 안내합니다.
4. 반영과 개선
합리적이고 타당한 피드백은 서비스 정책과 콘텐츠 제작 과정에 적극 반영됩니다.
이를 통해 방문자는 단순한 이용자가 아닌 서비스 발전의 동반자로서 중요한 역할을 수행하게 됩니다.
5. 책임과 신뢰
운영 주체는 모든 피드백을 공정하고 투명한 기준에 따라 검토하며,
어떠한 경우에도 개인적 이해관계나 외부 압력에 의해 왜곡되지 않습니다.
이는 본 사이트가 제공하는 모든 서비스의 공신력과 객관성을 지탱하는 중요한 원칙입니다.
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